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  •   QMS – Quality Management System  
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  •   Quality in the food sector  
  •   Customer Satisfaction  
  •   Audit of the Quality System  
  •   Quality Costs  
  •   Statistical Process Control  
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  Centro Studi Qualità Ambiente
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    Università degli studi di Padova
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Quality Costs

Theory defines four quality category costs:

  • prevention costs
  • assessment costs,
  • internal flow costs
  • external flow costs.

Prevention and assessment costs can be considered as investments for preventing and verifying the non-conformity; they are also generally defines as quality costs.

Non-conformity costs (internal and external flaws) are classified as losses and are globally indicated as non-quality costs. Total-quality and non-quality costs represent the overall quality cost born for reaching a certain level of conformity for the products and services to be manufactured or delivered.

The implementation of a program for identifying and managing a Company’s quality costs is due to the management’s commitment and to the involvement of the most directly interested functions (management and quality control).

The development stages of a program are:

  • identification of costs elements,
  • gathering and analysis of data,
  • reporting to the management, which has to define the objectives and strategies for improvement and to assess the results.

The first goal is creating a tool for monitoring and assessing an organization’s overall efficiency, placing typical aspects of quality in the global operational context of management control.


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  Master in Environmental Management of Systems and Products (2005-2006)

Energiabilità: specialization course in Renewable Energy Sources for buildings